1-844-HEAT-IBC
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v-10 Portal

The IBC V-10 PORTAL Website is a secure method of remotely managing IBC boilers in the SL & VFC Series.

V-10 Portal - User Manual

Information will be collected in accordance with our Privacy Policy.

V-10 Portal Registration
Contractor/Installer Registration
Contractor/Installer Withdrawal
V-10 Portal Login

BENEFITS TO YOU AND YOUR SERVICE CONTRACTOR:

Information

  • The Portal allows you and your servicing contractor to remotely monitor your boiler from any location.
  • Contractors will see real time information displayed with the power to change any setting at your fingertips.

Remote Monitoring

  • Contractors can monitor every boiler they have installed that has been registered to the IBC Portal. They can view boiler performance data, make adjustments, receive error message alerts and diagnose issues.
  • When away the home owner can switch between occupied and unoccupied modes to maintain the home at a lower temp or higher temp as required.
  • The home owner can also turn on the pool, spa or snowmelt systems remotely.

Technical Support

  • The Portal allows technical staff to verify the settings on a boiler and make any adjustments necessary.
  • IBC technical support can help guide the installing contractor through the set-up and troubleshooting process if they are not familiar with the boiler control.

Diagnostics

  • Your contractor can monitor a boiler remotely by looking at the boiler's behaviour so that we can help solve any trouble a contactor may be having at a specific site. This can save time in diagnosing a problem without having to arrange for costly site visits

Serviceability

  • By remotely ‘Checking In’ prior to stepping foot into the mechanical room, a service contractor will be better equipped to eliminate any service disruption.

Questions?

Our Customer Service team is here to answer all your questions and provide technical advice, if that’s what you need. You can call us at 1844-HEAT-IBC on Monday – Friday between 8:00AM-4:30PM.

If you need to contact us outside office hours, please send us an Email with your question to: sales@ibcboiler.com, and a member of our team will get back to you as soon as possible.

Tech Talk

Read the IBC Updates

Questions?

Our customer service team is here to answer all your questions and provide technical advice, if that’s what you need. You can call us at 1-844-HEAT-IBC, Monday – Friday between 8:00am-4:30pm PST.

If you need to contact us outside office hours, complete the form in this section or send an email with your question or comments to: info@ibcboiler.com, and a member of our team will get back to you as soon as possible.

For PO or parts queries email ibc.canada@rheem.com

For Technical queries email technicalsupport@ibcboiler.com

TECHNICAL INFORMATION

PORTAL

8015 North Fraser Way
Burnaby, BC V5J 5M8
Tel: 604-877-0277
Fax: 604-877-0295

125 Edgeware Road, Unit 1,
Brampton, ON L6Y 0P5
Tel: 604-877-0277
Fax: 604-877-0295

121 Walter A Gaines Way
Lawnside, NJ 08045
Tel: 856-887-0544
Fax: 856-735-5584

4507 South Taylor Drive
Sheboygan, WI 53081
Tel: 920-783-8340
Fax: 920-783-8339

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