As our country begins to open up IBC Just like many other companies, has naturally taken many measures to protect the health of our employees and customers while at the same time doing our best to continue providing services in these uncertain times.

What does that mean for our customers?

Availability of office staff

At this time, all our office departments are available and can be reached as usual. These include the sales department, the technical help desk, the accounts department and the parts (distribution and sales) department.

Order intake and deliveries

At this time, we are not experiencing any major delivery or product availability problems. Orders can be placed as usual and will be handled as usual. However, due to additional demand and health-protection measures that may need to be taken or because of potential problems in the delivery chain, delivery problems in the future cannot be ruled out. In that case, we will inform customers as soon as possible and work with them to find a suitable solution. Please allow for these delays when placing orders.

Meetings and visits

All non-critical internal meetings have been cancelled or will be held by video- or teleconferencing. In addition, it has also been decided to cancel all visits to our company by customers and suppliers.

Training sessions

On the basis of the guidelines given by the government we have decided not to hold any more training sessions at our offices or external sites until further notice. For online training options please see the training section.

If you have any questions or comments, we are always happy to offer further clarification.

1-844-HEAT-IBC